Financial Inclusion Forum Call for Proposals Now Open!

 

We are looking for session ideas, stories, case studies, reports, and key learnings from programming. Session ideas should distill insights, evidence, and emerging best practices into actionable recommendations/approaches for practitioners to carry forward into their programming. Click here to learn more.

December 1-2, 2016 the U.S. Department of the Treasury and USAID will host the 2016 Financial Inclusion Forum by convening a diverse group of leaders from the U.S. and foreign governments, financial institutions and other corporations, and nonprofits to chart a recommended approach to financial inclusion during the next administration. For the second  year in a row, mSTAR is thrilled to support the Treasury and USAID at the forum. Building on the successes of the 2015 Financial Inclusion Forum, the 2016 event will be a two-day convening focused on evidence, best practices, and emerging trends around four key themes: enabling environment, agriculture & power, education & health, and humanitarian assistance & resilience.

In a brief interview, Shailee Adinolfi, digital finance expert, technical advisor for mSTAR, and key coordinator for the Financial Inclusion Forum shares what she’s looking forward to at this year’s Financial Inclusion Forum and what makes for a winning session submission.

Q: Last year’s Financial Inclusion Forum featured private and public sector participants like United States Secretary of the Treasury, Jack Lew, JPMorgan Chase, PayPal, Intuit, Accion, Gates Foundation, and the Coca-Cola Foundation. What were the highlights?

Shailee Adinolfi (SA): Two high-level outcomes from last year’s forum were 1) a deeper-level dialogue between the public and private sector in ways to achieve financial inclusion through working together in specific areas, such as testing innovations, and 2) increased coordination within the U.S. Government on both domestic and international policy and programming.

Q: What are you most excited for this year?

SA: This year, I’m most excited to learn ways in which USAID implementing partners, like FHI 360, can support achievement of the sustainable development goals through our financial inclusion programs.

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Q: What are you looking for in a call for proposal submission?

SA: I’m looking for approaches that have demonstrated impact over time and can be scaled to achieve greater financial inclusion, as well as innovations that are showing early signs of success, but require more testing and research.

To learn more about the 2016 Financial Inclusion Forum and submit a proposal, click here. Follow the conversation on Twitter with @mSTAR_Project and #FIF2016. 

mSTAR’s First Podcast! Josh Woodard Talks What to Expect at Financial Inclusion Week 2016

More than two-thirds of Bangladeshis lack a formal financial account. This means that more often than not, they rely on cash, which can be both risky and costly. “You’re potentially just a natural disaster away from all of your cash savings in your house being wiped away,” Josh Woodard, technical advisor for mSTAR’s Bangladesh team, says.

[Please note that FHI refers to FHI 360 in this podcast.]

However, in Bangladesh, there’s a clear opportunity to address this. The country is pretty much entirely covered by mobile networks and more than half of the population owns a mobile phone. This combination makes digital financial services a perfect way to break down barriers to financial inclusion.

Over the past three years, the mSTAR/Bangladesh team has directly assisted eight USAID implementing partners in transitioning to digital payments, and they’ve seen tremendous success. As of June 2016, four of the implementing partners have made around US $1.51 million in digital transactions, all of which were previously done using cash. Most of those transactions were made to individuals who were previously unbanked or underbanked.

To continue this success and further the conversation on increasing financial inclusion, mSTAR’s Bangladesh team is joining BRAC, CARE International, Ecobank Foundation and other leading organizations as a partner in this year’s Financial Inclusion Week, hosted by the Center for Financial Inclusion. Financial Inclusion Week is a global conversation exploring the most important steps to full financial inclusion. This year’s theme is keeping clients first in a digital world.

mSTAR/Bangladesh’s conversation will focus on how different actors, from financial service providers to government programs, can support the development, promotion, and uptake of digital financial services that are aligned to the needs, capacities, and aspirations of the financially excluded in Bangladesh.

Josh Woodard, mSTAR’s Regional ICT and Digital Finance Advisor, describes the innovative ways mSTAR/Bangladesh is focusing on clients to advance financial inclusion in this first episode of Digital Development Leaders, a podcast by mSTAR and FHI 360’s TechLab.

Take a listen to Josh explain how mSTAR/Bangladesh is staying ahead of trends, focusing on clients, and innovating to increase financial inclusion. Please note that “FHI” is said in the podcast and is meant to refer to “FHI 360.” 

Josh was also interviewed recently by the Aid and International Development Forum (AIDF) about emerging trends in technology, check it out below.

To learn more about Financial Inclusion Week follow @mSTAR_Project and the hashtag #finclusionweek on Twitter.

How the Malawi Mobile Money Project Transformed Financial Inclusion in Malawi

In 2012, there were 200,000 mobile wallets in Malawi.

Today, that number has grown to more than 2.5 million. Not only has the number of mobile wallets skyrocketed in Malawi, but a Mobile Money Coordinating Group has been incorporated into the government’s National Payments Council, and there have been inroads to digitizing payment streams within the Malawian government and agricultural value chains.

These substantial advances in digital finance were driven by the Feed the Future Malawi Mobile Money Project. The four-year long project, which started in 2012 and is ending this year, supports the growth of mobile money in Malawi through a series of interventions including pilots and technical assistance to public and private sector stakeholders. The project’s ultimate goal is to boost financial inclusion in Malawi.

To mark the coming end of the project and highlight its achievements, mSTAR invited Chief of Party, Kilyelyani Kanjo, to speak to an audience of digital finance experts and USAID staff in Washington, DC.

“When we started the project,” Kilyelyani explained to the audience, “no one wanted to touch mobile money.” Throughout the first two years, the project faced overwhelming challenges. Kilyelyani had come from the private sector where she was accustomed to seeing faster results. It was hard for her to accept the slow pace of development, but, she said, these challenges forced her and her team “to go back to the drawing board” and re-think their tactics. They realized they had to “give people a reason to believe in mobile money.” To do this, they had to think creatively.

Kilyelyani and her team began to innovate ways to advance mobile money. For example, the team found that mobile network operators (MNOs) did not talk to each other, even though they, and their constituents, would benefit from collaboration and shared resources. To solve this the team supported the Mobile Money Coordinating Group which brought the government, MNOs, and other key stakeholders together in one room. “The MNOs started talking,” Carrie Hasselback, Technical Advisor to the project says, “and now share cell towers.” By sharing cell towers, they’re able to deliver services to a wider number of Malawians.

The team looked for innovative solutions for other challenges as well, including how to support the government in digitizing government to person payments. Through a decentralized payment process, the team was able to digitize “Chief Honorarium” payments in select pilot districts. Not only did the chiefs welcome the innovation, but the team also came to realize that the village chiefs held sway over villagers. As the chiefs started to realize the value of mobile money, villagers followed their example.

Today, the country is transformed. Mobile money is accepted nearly everywhere throughout the capital of Lilongwe, even small kiosks. “I pay everything with mobile money,” Kilyelyani says, “even a sandwich at the local shop.” The project has trained nearly 10,000 people in digital and financial literacy, conducted 9 pilots with various entities to digitize payments, and held 31 road shows and 11 community mobilization meetings. “The number of mobile money transactions per quarter increased in Malawi from 582,000 in 2013 to 23 million today,” Kilyelyani says. The project has successfully reached its primary objectives of testing models for increasing mobile money adoption, increasing financial inclusion, and enhancing product development and service delivery.

With the project ending, Kilyelyani still has plans for mobile money in Malawi. “Interoperability is where we need to get to,” she says. “It just makes sense. Without it, we are operating in silos.” The project has set a stable foundation to achieve interoperability and take mobile money to the next level in Malawi.

Click here to read more about Feed the Future Malawi Mobile Money Project and here to read its results.

The First Step in Developing Effective Mobile Programs: Understanding the Landscape

Over the last decade, Mozambique has witnessed a transformative time in communications and mobile technology.

In 2005, with 1.5 million mobile subscriptions, mobile phone use had already far outpaced landline connections. By 2015, subscriptions had skyrocketed to 20 million. This transformation in connectivity marks a fundamental shift in how people, government and businesses communicate with one another across the country. As increasing numbers access mobile services across Mozambique, private and public actors alike are recognizing opportunities to apply mobile technology to accelerate development outcomes.

While this is an exciting time to leverage new possibilities and integrate mobile technology within programming, those seeking to design mobile programs or new products are often faced with a profound dearth of data on who is using mobiles and how. This is a particular challenge for the development and humanitarian communities who often work with some of the most vulnerable populations. Statistics available through industry and trade groups are often outdated and mask critically important differences in access. There are also few statistics captured on usage, yet we know that understanding the mobile features and services users are comfortable with, as well as unique borrowing patterns, are critical for ensuring success. Without better data on ICT access and usage among these key populations, designing effective and efficient programs that successfully take advantage of mobile technology has remained a challenge.

mSTAR set out to address this data gap in Mozambique with the unique Mobile Access and Usage Study (MAUS). Proving that donors are in agreement on the need for data on technology, USAID/Mozambique and DFID, through DAI’s Financial Sector Deepening project, partnered to commission the study. This multi-faceted study examined the availability and accessibility of mobile technologies, and the dynamic ways they are being used in the daily lives of Mozambicans.

mausobjectivesThe MAUS household survey employed traditional face-to-face interviews on access, usage and barriers with adults across four provinces: Manica, Nampula, Tete and Zambezia. The study also included a Computer Assisted Telephone Interview (CATI) survey utilizing remote data-collection via mobiles. The CATI was designed to not only gather a more complete understanding of how active mobile users are using their phones, but also to measure change in that use over time, and to test methods for retaining participants in mobile phone surveys.

mSTAR recently completed the study and hosted a presentation in Maputo, Mozambique to provide a first view of the findings with our many collaborators. The opening and closing remarks featured John Irons, USAID’s  Agriculture, Trade and Business Office Chief, Shahnila Azher, Team Leader of DFID’s Growth and Rural Development and Dr. Americo Muchanga, National Director of the Instituto Nacional das Comunicações de Moçambique (INCM). The coordination and collaboration achieved in working with the mobile operators, government agencies, and donor groups is a testament to the importance of this activity, as well as the shared value in understanding the mobile landscape in Mozambique.

Combined, the surveys completed over 6,000 interviews with both users and non-users in the four target provinces. As presented in Maputo, the study surfaced unique mobile landscapes for each target province and significant variations in access across geographies, gender and education.

Check back to this blog soon to get the full report and additional analysis!

In the meantime, this infographic presents the highlights of the survey results to date. It is hoped that the results of the study will help drive the deliberate and responsible use of technology in development.

‘The First of Its Kind’ – mSTAR/Bangladesh & Partners Launch a New Mobile Banking Service

In Bangladesh, smallholder farmers have traditionally had a difficult time securing loans from banks. The due diligence process is rigorous in Bangladesh and high loan interest rates can be prohibitively expensive for smallholder farmers. Moreover, commercial banks are often located in urban centers, making them challenging for rural farmers to reach.

To remove these barriers to financial inclusion that farmers face, mSTAR in Bangladesh is launching an innovative pilot program with IFIC Bank Limited and the International Rice Research Institute (IRRI). Under the pilot, IFIC Bank Limited is offering 100 farmers one of their newest products, IFIC Amar Account, a unique transactional account where both deposit and loan facilities are bundled into a single account.

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100 Bangladeshi farmers are piloting the service.

The service has a wide-range of benefits for farmers. It enables them to enroll into flexible savings schemes and save BDT 100 per month at an annual interest rate of 7.5%. Farmers will be able to purchase inputs from participating retailers, and they’ll have access to secure agricultural loans at a low interest rate with flexible repayment options. This flexible repayment scheme is critical for farmers says Josh Woodard, Regional ICT & Digital Finance Advisor and lead of mSTAR/Bangladesh. Currently, he says, “microfinance loans offered to farmers must be paid back on a weekly basis for around 46 weeks.” Paying the loan back so regularly can be difficult for farmers who do not have a steady weekly income: once crops are in the ground, it may be a few months before they have income. This causes a snowball effect. To pay back the original loan, farmers are often forced to “take out other loans…and rush to sell their crops immediately after harvest.” Rushing to sell their crops means they often don’t get their full market value.

However, this new service will relieve those pressures. With the flexible repayment scheme, farmers will pay back the loan in a single payment after six months. Since it will be after harvest, Josh explains, it will likely enable farmers to sell their produce at a higher rate as they are not in a rush to sell. And, there’s one more perk – perhaps most importantly, farmers will operate the account through the IFIC Mobile Banking system. In many respects, this innovative service is the first of its kind in Bangladesh.

mSTAR/Bangladesh held an event last week to launch the new service. Senior staff of Bangladesh Bank, IFIC Bank, and Feed the Future Bangladesh Rice Value Chain Project attended the event to explain the new product. Mr. Mohammad Robiul Islam, General Manager of Bangladesh Bank described the service as “a significant improvement over standard microfinancing.” He explained: the low transaction costs of the mobile phone system mean the bank can offer “unbanked farmers interest rates of 10%, which is much lower than those offered by traditional microfinance institutes.” The 100 registered farmers are being provided agricultural loans worth BDT 5,000 to BDT 20,000.

IFIC Bank made it clear at the event that they were not only aware of the financial inclusion challenges smallholder farmers faced, but prepared to take on those challenges. As “an urban-based commercial bank, rural penetration is always a concern of the bank,” Shah Md. Moinuddin, Deputy Managing Director of IFIC Bank acknowledged. “The vision of IFIC Bank,” he continued, “is to overcome all the hurdles.” This project was the first step, he said.

mSTAR, IFIC Bank, and IRRI have high hopes for the service. IFIC Bank hopes to extend it to more smallholder farmers, and IRRI and mSTAR plan to bring other value chain actors, such as input dealers, companies, millers and wholesalers into the system and ensure that all actors can benefit from the digitization of payments along the value chain.

To learn more about mSTAR, contact mSTAR_Project@FHI360.org. 

 

Measuring the Benefit of Mobile Money

Measuring the Benefit of Mobile Money

This tipsheet provides suggested indicators and a process that can be used by USAID implementing partners and other development practitioners to measure the impact that mobile money is having in their projects and programs. In particular, it focuses on assessing changes in cost, perception, financial inclusion, and programmatic efficiency. It is based on mSTAR’s experience working with partners in Bangladesh to quantify the benefit of mobile money (MM) on their projects.

Download Tipsheet